Alpine Friends Co respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you make an enquiry, booking or use our website.

1. Who We Are

Alpine Friends Co is a French company providing chalet accommodation and hospitality services in Châtel, France.

If you have any privacy-related questions, please contact us using the contact details provided on our website.

2. Information We Collect

We may collect personal information including:

• name
• email address
• telephone number
• postal address
• booking information
• payment information
• guest numbers and booking party details
• dietary requirements, allergies and special requests
• arrival and departure information
• communications relating to your enquiry or booking.

You may also provide information relating to other members of your booking party. By doing so, you confirm that you have authority to share that information where required.

3. How We Use Your Information

We use personal information to:

• respond to enquiries
• manage bookings
• communicate before, during and after your stay
• provide chalet and catering services
• manage dietary requirements and practical guest arrangements
• process payments
• comply with legal, accounting and tax obligations
• improve our services and website.

We do not sell your personal information to third parties.

4. Payment Processing

Payments may be processed using trusted third-party payment providers such as Stripe, Lodgify or other booking/payment platforms used by Alpine Friends Co.

We do not normally store full payment card details ourselves.

5. Sharing Information

We may share information where reasonably necessary with:

• payment providers
• booking platforms
• accountants, insurers or professional advisers
• local authorities or legal authorities where required by law
• trusted service providers involved in operating our business.

We only share information where reasonably necessary for business, legal or operational purposes.

6. Data Storage & Retention

We take reasonable steps to protect personal information.

We may retain booking, accounting and communication records for reasonable periods where required for legal, tax, accounting, insurance or administrative purposes.

7. Website Use & Analytics

Our website or booking platform may use cookies, analytics tools or technical services to help improve functionality, understand website use and support bookings.

You can normally control cookies through your browser settings.

8. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction or deletion of certain information.

If you have questions or concerns regarding your personal data, please contact Alpine Friends Co.

9. Changes to this Policy

Alpine Friends Co may update this Privacy Policy from time to time.

The latest version published on our website will apply.